Here's what happens at every company that "adopts AI":

1. Executive reads an article about AI productivity gains
2. Someone buys an AI tool
3. Tool gets rolled out to the team with a Slack message: "Hey everyone, we now have AI! Use it!"
4. Three people try it. Two stop after a week. One becomes the "AI person."
5. Six months later, the license renews and someone asks "are we actually using this?"

This is the duct-tape approach to AI operations. And it fails because nobody mapped the workflows first.

Before you add AI to anything, you need to see the work clearly. You can't automate what you don't understand. You can't augment what you haven't mapped.